Rotorua day activities

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Terms & Conditions for stagnz.co.nz

Your contract is with HelpMeGo.To Limited ("HMGT") a limited company registered in Scotland. Registered office is at 1 Atholl Place, Edinburgh EH3 8HP. The contract is made under Scottish Law and subject to the jurisdiction of the Scottish Courts. Separate terms and conditions as outlined below cover each element of your event or activity. However when you book flights with us we act as agents for ATOL holders and when you book overnight accommodation with an event or activity different conditions apply (see below)

Every attempt has been made to use clear and concise language in these terms and conditions, if any terminology has been used which is not fully understood, please feel free to contact us for clarification before you sign the booking form.

Bookings For Events Or Activities Only

1. Bookings are valid after:
a) The appropriate deposit has been paid and
b) The booking has been confirmed in writing (including any advice by e-mail) by HMGT to the lead customer.
The event or activity that you and your party have booked is as described in our final confirmation letter issued once all monies have been collected.

2. The lead person who submits an enquiry certifies that he or she is authorised to agree the Booking Terms and Conditions on behalf of all persons expected to attend the event, including those substituted or added at a later date. The lead person must be 18 years or over.

3. A deposit of 20% of booking value per person must accompany bookings, and this is non-refundable. The balance together with any insurance premium payable under clause 8 must be paid at least FOUR weeks prior to the commencement of the event or activity. If the booking is within 4 weeks of the event or activity, payment in full is required at the time of booking.

4. If the booking is a present or gift for another person we will provide you with a voucher for the particular activity or event you have chosen upon receipt of full payment. The voucher will be valid for a period of 12 months from the date of the booking. The voucher may be redeemed during that period subject to any cancellation charges that may apply under clause 5.

Cancellation and Amendment

5. If you wish to cancel any part of the booking you should advise us immediately by telephone followed by a confirmatory letter which must be signed by the lead person who originally submitted the enquiry. HMGT shall be entitled to retain all payments already made and to recover, if not already paid, the balance of the total cost as follows:
31+ days notice 20% of the charge
Less than 30 days notice 100% of the charge

6. If you wish to make amendments to your booking we will do our best to check on availability with our suppliers and advise you if this is possible and any additional price to pay. HMGT reserve the right to apply cancellation charges to any individual element of the package as described in Clause 5.

7. In the unlikely event that circumstances beyond our control require the cancellation of the event or activity, we reserve the right to cancel any bookings at any time and will only be liable to refund monies already paid by you. In the unlikely event that the supplier of the event or activity withdraws it from our programme we reserve the right to substitute another similar event or activity. We cannot guarantee that all the facilities and equipment described in the HMGT brochure or web site will be available. The photographs and descriptions used are examples of the facilities and equipment used for that type of event or activity.

Payment

8. You agree to pay us a deposit of 20% of the full fee to secure a booking and the balance of the total cost in accordance with clause 3. If you fail to pay HMGT by the due date your event or activity may be cancelled and the cancellation charges in clause 5 will apply.

Insurance

9. All persons attending an event organised by HMGT are responsible for organising their own insurance covering the risk of participation in the event or activity. We ask that all participants are fully and adequately insured. Good quality and suitable insurance with the Travel Trust Association can be arranged and the premium added to the cost of the event. Please ask us for further details.

Health, Safety And Fitness

10. Many events and activities require a good level of fitness strength and endurance and it is your responsibility to ensure that you have the appropriate level. Many events are not recommended for those with any disability, illness or infirmity. You should check with your doctor that you are sufficiently fit and healthy to participate in the event or activity. If you are disabled or less mobile we will be pleased to help you to select particular events or activities which are suitable to your requirements. Behaviour

11. Many events and activities require a high level of concentration and the use of alcohol or drugs is strictly forbidden and if you or any member of your party have, at the discretion of our suppliers, been using drink or drugs, they reserve the right to cancel your participation forthwith, and no refunds will be paid.

12. Any damage caused by the lead person or any of the participants of an activity or event will be charged directly to the lead person. This will include any intentional damage or damage arising from unreasonable behaviour to suppliers' equipment, machinery, furnishings (including hotels) and public areas within the facilities booked by you. The management of our suppliers have the right to refuse ongoing services or entry to their premises to any individual whose behaviour is in their sole opinion inappropriate.

Particular Activities

13. Some activities are by their nature dangerous. Those you have booked to participate in this type of activity assume the risks involved and HMGT cannot be responsible for claims for injury or loss, unless caused by the negligence of HMGT. This is why we ask all participants to be fully and adequately insured and we only use the most reputable suppliers, who comply with all standards and regulations and who themselves have proper insurance.

Postponement Due To Weather Etc

14. Many outdoor activities and events are dependent upon weather conditions to ensure the safety of all participants. Where any event has to be cancelled due to poor weather, we will do our best to ensure you are advised in advance. If this is not possible you may be advised upon arrival. In either case we will re-schedule the activity or event for another date, and no refund will be payable.

Force Majeure/Low Bookings

a) "Force Majeure": includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company's control.
"Low Bookings": is where the number of persons who have booked a particular arrangement is less that the minimum required to make it viable.

Pricing policy

17. All prices and other information advised to you are subject to availability.

Liability for Bookings

18.1 We accept responsibility for ensuring that the order that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. If any part of your package is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your arrangements. We accept responsibility for the acts and/or omissions of our employees, agents, and suppliers except where they lead to death, injury or illness.

18.2 We do not accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your booking.

18.3 In respect of carriage by air, sea and rail and he provision of accommodation, our liability in all cases will be limited in the manner provided by the relevant international convention.

19. In cases where the travel regulations do not apply claims other than of death or injury caused by the negligence of HMGT, neither HMGT or its suppliers will be responsible for any claim for death, injury, damage or loss which may arise otherwise.

Complaints Procedure

20. Should you be unhappy with any element of your combined arrangements, you should notify us immediately so that we have an opportunity to investigate / rectify the problem. Should the problem be related to the accommodation, details should be passed immediately to us. If you continue to be dissatisfied and wish to complain formally, this should be done in writing and sent to the Company's registered office within seven days of the return date. As long as the above conditions have been observed, the matter will be investigated and a reply will be sent to you within 4 weeks of receipt of the complaint. If compensation is deemed to be appropriate by the company this will be limited only to the cost of the particular element of the package where the problem has arisen.

E&OE